Privacy Disclosure
Effective as of 2024 • Last Updated 2026
Our Commitment
At Heldore, we respect your privacy as much as we value our craftsmanship. The information we collect is strictly utilized to provide a superior, personalized shopping experience and fulfill our obligations to you.
We do not sell, lease, or distribute your email address, phone number, or personal likeness to any third-party marketing entities.
Information We Collect
- Personal identification (name, email, phone number)
- Shipping and billing addresses for fulfillment
- Device-specific information (IP, browser type, cookies) for site performance
- Purchase history for concierge support and warranty tracking
Usage & Fulfillment
- Order confirmation and status updates via WhatsApp and Email
- Processing transactions and detecting fraudulent activity
- Improving our UI/UX through anonymous analytics
- Notifying you of artisan news and collection drops (if opted-in)
Secure & Encrypted
All financial data is processed via secure, third-party payment gateways. Heldore does not store any sensitive credit card details or bank account credentials directly on our servers.
If you wish to request data deletion or have privacy inquiries, please direct them to support@heldore.com.